Frequently Asked Questions

Anyone who needs assistance to function independently at home. At Guardian Angels at Home, you can get as little as an hour of help or as much as 24 hours a day, depending on your specific needs.

Guardian Angels at Home aims to keep the cost at a minimum.  Each Care Plan is very different depending on your care needs. We do aim to stay within your assigned care package funds.  If a client contribution is needed this is explained to you in detail.

Yes! When you set your care plan up with your case manager you advise them when you require your services, and it is put into your individual care plan. 

We understand that it is important to us and our clients that our staff are trained adequately and meet our criteria. We understand what makes a quality caregiver. All our caregivers are first and foremost compassionate people with a heart for seniors. In addition, every caregiver goes through a screening process to ensure that they are qualified, safe and suitable to be a part of our team.

Yes, you can. Just let a staff member know that you are interested in applying for a home care package. The Registered Nurse can apply with My Aged Care on your behalf, or you or a family member may be able to apply and organize the interview yourselves.

Yes, you can. Just ask a staff member for assistance.

Absolutely! Every three months the case manager will review your Care Plan in detail.  At any time during the plan, you can add services or remove services as you require.  As quickly as one phone call or advise your Personal Carer.